FAQ

HOW DO YOU MAKE A FOLIAGE FACE?

I lay twigs, flower petals and leaves on a high-gloss white board, and I move them around bit by bit until I end up with someone's face. But usually, it's not the face I intended to make! Then I document the face with a photograph. The photograph becomes a Foliage Face print. 

DO YOU HELP ANY CHARITIES?

Yes! A portion of profits will go to The Nature Conservancy. I personally know my local chapter and the good work they do protecting land and water and tackling climate change. I'll give several updates a year on the donations. 

IS YOUR PACKAGING ECO-FRIENDLY?

Two items are! I use EcoEnclose  100% recycled rigid mailers and ECO ClearBags.  These compostable plastic bags are derived from plant-based material.

WHO DO I CONTACT WITH QUESTIONS?

Please email: hello@foliagefaces.com

WHAT TYPES OF PAYMENTS DO YOU ACCEPT?

Visa, MasterCard, American Express. You can also pay using PayPal. 

HOW SOON WILL I GET MY ORDER? 

Orders ship between 1-3 business days of the order date. 

Transit time [for U.S. orders] averages 1-3 days (all orders are shipped via USPS).

With USPS, all delivery timelines are estimated, not guaranteed. So please allow approximately 7-10 days from the time your order is placed to the day it is received.

DO YOU SHIP INTERNATIONALLY?

Not yet, but we hope to in the near future.  

WHAT IS YOUR RETURN POLICY?

We offer 30 days hassle free returns. The print must be in original condition it was received for a refund. Once the print has been shipped back to us, you will receive your refund (item price excluding original shipping cost.)

Return shipment costs are the responsibility of the buyer. 

We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s). Please allow 1-2 weeks for your return to be processed.

To make a return, email us at hello@foliagefaces.com. Please include the order number and item(s) you wish to return.

WHAT IS YOUR PRIVACY POLICY?

We promise we will never sell or give out any information you provide. You can review the complete privacy policy on the privacy policy page.